Retail Technology Consulting & Solutions
Make Retail’s technology consulting and solutions help retailers navigate, implement, and optimise digital systems to enhance their operations and customer experiences. Our services include evaluating a retailer’s needs, designing technology strategies, and implementing solutions like point-of-sale (POS) systems, inventory management software, customer management and customer data platform tools, and unified commerce platforms. By integrating these technologies, we assist retailers in streamlining processes, gaining insights from data, and adapting to evolving market demands.
Our strategies enable businesses to streamline operations, improve customer engagement, and increase efficiency. These strategies help integrate systems like inventory management, customer data platforms, and point-of-sale (POS) systems, creating a unified view of the business. We enable real-time data insights, personalised marketing, and more responsive supply chain management. Additionally, technology strategies enhance customer experiences across channels and provide tools to analyse trends, making businesses more agile and competitive. By leveraging these strategies, retailers can optimise resources and improve both customer satisfaction and profitability.
Our process is designed to understand your organisation, implement change in a controlled way and we offer ongoing support to ensure your investment is meaningful by running:
Discovery & Assessment: Conduct an in-depth analysis of the organisation’s current systems, processes, and challenges.
Strategy Development: Design a tailored technology strategy, outlining goals and aligning with business objectives.
Technology Selection: Recommend and evaluate specific technologies that best fit the organisation’s needs (POS, CDP, segmentation, integration, etc.).
Implementation Planning: Create a detailed roadmap, managing budgets, timelines, and resource allocation.
Integration & Deployment: Integrate selected solutions across channels and systems, ensuring minimal disruption.
Change Management: Create a realistic execution plan focusing on people and business processes to ensure the changes that are implemented are adopted by the people using the technology.
Training & Support: Provide training for staff and ongoing support for system optimization.
Performance Monitoring: Continuously track results, making adjustments to optimise efficiency and achieve strategic goals.
This process allows organisations to streamline operations, improve customer experiences, and maximise technology investments.
Get started now.
hello@makeretail.com.au
L2 58-62 Rupert Street, Collingwood, VIC 3113
We’d Love to Work With You!